HOANG LE
Warehouse & Logistics Operations Supervisor | Dispatch | Hazmat

Operations leader with 7+ years at US Foods, UPS, FedEx and Amazon. Supervised high-volume cross-dock operations with 60+ associates and up to 19,000 packages a day, with an On-Time Dispatch average under 10 minutes. Experienced in dispatch and routing, driver training, hazardous materials compliance, and returns and inventory reconciliation. Built custom KPI dashboards and data tools to turn floor data into same-day decisions.

19KPEAK PACKAGES / DAY
60+ASSOCIATES
140AVG DAILY ROUTES
9.78minAVG ON-TIME DISPATCH
99.9%COMPLIANCE · 5 WKS

Experience

Driver Check-In Clerk | US FoodsAug 2026 – Present · Manassas, VA
  • Verify 100% of driver-returned product nightly and assign accurate reason codes (mispicks, shorts, refusals) so accounting gets clean, audit-ready data.
  • Enforce temperature and disposition standards (saleable, recuperation, out-of-code) to protect product quality and reduce shrink.
  • Reconcile high-volume nightly returns across multiple systems and resolve 100% of end-of-day discrepancies before they reach accounting.
Preload Supervisor & Distribution Specialist | UPS / RoadieApr 2025 – May 2026 · MD & VA
  • Supervised preload operations with 60+ associates processing 8,000–9,000 packages a day, rising to 16,000–19,000 in peak season, with an average of only 1–3 misloads a day.
  • Ran dispatch for an average of 140 daily routes (up to 172) with an On-Time Dispatch average of 9.78 minutes.
  • Led the facility to three straight weeks of zero misloads on two separate occasions.
  • Improved workflows and tracking systems, holding a 99.9% warehouse compliance rate for 5 straight weeks.
Dangerous Goods Specialist & Courier | FedExJan 2024 – Apr 2025 · Herndon, VA
  • Handled, documented and transported hazardous materials with zero compliance incidents.
  • Ran high-priority courier routes using routing software for on-time, secure delivery.
  • Improved material movement and routing steps, contributing to a 20% gain in route delivery efficiency.
Dispatcher & On-Road Supervisor | TPR Logistics LLC (DSP)Nov 2023 – Jan 2024 · Springfield, VA
  • Dispatched and adjusted 31–37 daily routes in real time for a fleet of 58–64 drivers.
  • Trained and evaluated about 5 new drivers each week on the job and on the road.
  • Made operational changes that raised delivery efficiency by 25% and cut fleet fuel use by 10%.
Driver Trainer & OTR Support Supervisor | AmazonSep 2022 – Oct 2023 · Fredericksburg, VA
  • Led three training classes a week, onboarding 54–60 new drivers weekly (18–20 per class).
  • Built training plans with DSP partners covering safety and customer service.
  • Helped drive a 30% increase in customer satisfaction scores across driver performance metrics.

Education

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