HOANG LE
Operations Leader × Data Analytics Builder
Results-driven Operations Leader with 7+ years across US Foods, UPS, FedEx and Amazon — orchestrating high-volume cross-dock facilities and pairing floor-level leadership with self-built KPI dashboards and local-AI analytics that turn raw floor data into same-day decisions.
19K+PIECES / DAY
60+PERSONNEL LED
172PEAK ROUTES
9.78minON-TIME DISPATCH
99.9%COMPLIANCE
Experience
Driver Check-In Clerk | US FoodsAug 2026 – Present · Manassas, VA
- Verify 100% of driver-returned product nightly, assigning accurate reason codes (mispicks, shorts, refusals) that give accounting clean, audit-ready data.
- Enforce strict temperature & disposition standards (saleable, recuperation, out-of-code) to protect product integrity and minimize shrinkage.
- Reconcile high-volume returns across multiple systems, resolving 100% of end-of-day discrepancies before they reach accounting.
Preload Supervisor & Distribution Specialist | UPS / RoadieApr 2025 – May 2026 · MD & VA
- Directed preload operations processing 8,000–9,000 packages daily — surging to 16,000–19,000 at peak — holding misloads to a daily average of just 1–3.
- Managed an average of 140 daily routes (peaking at 172) with an exceptional 9.78-minute On-Time Dispatch average.
- Led facility to three consecutive zero-misload weeks, twice; modernized tracking workflows sustaining 99.9% compliance for 5 straight weeks.
Dangerous Goods Specialist & Courier | FedExJan 2024 – Apr 2025 · Herndon, VA
- Managed hazardous-materials handling, documentation and transport with zero compliance-related incidents.
- Streamlined material movement and routing protocols, driving a 20% increase in route delivery efficiency.
Dispatcher & On-Road Supervisor | TPR Logistics DSPNov 2023 – Jan 2024 · Springfield, VA
- Directed real-time dispatch for 31–37 daily routes and a 58–64 driver fleet; onboarded ~5 new hires weekly with OJT and on-road evaluations.
- Executed operational adjustments that lifted delivery efficiency 25% and cut fleet fuel consumption 10%.
Driver Trainer & OTR Support Supervisor | AmazonSep 2022 – Oct 2023 · Fredericksburg, VA
- Facilitated three back-to-back classes weekly, onboarding 54–60 new drivers per week (18–20 per class) with DSP-aligned curricula.
- Drove a 30% surge in customer-satisfaction scores across key driver performance metrics.
Technical Projects
- Panda Intelligence — self-built analytics suite: KPI dashboards, regional heat maps and local-LLM CSV analysis on a private home server (100% no data retention); adopted by a UPS-Roadie business manager for daily reporting.
- Capitol Heights Floor Tracker — real-time package-error prevention tool tracking every inbound/outbound package state on a cross-dock floor.
Education
- Associate's, Business Administration & Management — Laurel Ridge Community College · expected 2030
- Career Studies Certificate, Supervision — Laurel Ridge Community College · 2026